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We understand what matters to you.
You're not alone.

That's why we're all in this together to improve our mass transit for everyone.
Check out what we stand for and how we help make a difference for all of us.

Safety

We are #1 in advocating for safety in our mass transit. We have consistently been calling for more police and social workers protecting and supporting everyday commuters in the subway system. We also educate the public on how to stay safe on the subway and tackle any emergency that may arise. Whenever there's an incident anywhere, you can count on us to be there!

Equity

Everyone should have access to frequent, affordable and reliable transportation. But efforts to improve public transit still leave out the needs of disadvantaged communities and vulnerable populations, especially those that lack proper representation by their transit agencies (e.g. MTA) and elected officials. We strive to bridge this gap by elevating their voices to ensure they are properly heard and represented in the decisions that affect them.

Accessibility

It is imperative that everyone is able to get where they need to go, no matter where they live or their mobility needs. In addition to advocating for more abundant and reliable infrastructure (elevators, ramps, etc.), we emphasize that accessibility goes beyond that and must be centered in the designs of transit systems themselves. For instance, if bus stops are removed to speed up the buses, the longer walks for those with mobility issues may be problematic.

Sustainability

For our transportation to be sustainable, it must serve and benefit everyone fairly, ensuring both current and future users can access, utilize, and benefit from it. We support the United Nations' 2030 Agenda for Sustainable Development and are committed to making progress in these essential goals, as they apply to transit riders and community members across the region (you!).

Real action gets real results.
Here's just some of what we've accomplished for transit riders:
(Click on the links below for more information)

Surveillance Cameras in Subway Cars
Many subway riders, including those who have felt unsafe amid rising crime waves, have consistently plead for better security onboard trains. In 2022, the MTA and Governor Hochul finally announced that every subway car would be retrofitted with surveillance cameras, and they have since fulfilled that promise! These cameras also make it easier for police to investigate crimes, such as assaults, robberies, and homicides, and track down offenders more quickly.
Free Q70 SBS to/from LaGuardia Airport
The Q70 (now the LaGuardia Link) is a vital artery that connects LaGuardia Airport to five subway lines. Now that this bus is free, many more across the city can make the trip to/from the airport on a single fare (and some don't have to pay at all anymore)! All in all, it's a win-win for airport travelers, airport workers, the Port Authority, the MTA, and the greater region.
Free Cross-Honoring to LIRR Zone 3 Stations in Southeast Queens
(instead of ending only at Jamaica)
$15 Million of Budget Cuts Restored for LIRR Service During COVID-19 Pandemic
In 2021 (in the middle of the COVID-19 pandemic, just as many people were starting to return to work), the MTA cut service dramatically on the Long Island Rail Road. As a result, trains were severely overcrowded—a major safety issue in the pandemic. Passengers immediately came together to demand that then-Governor Cuomo reinstate the $15 million necessary for the MTA to reinstate regular service. Fortunately, then-LIRR President Phil Eng listened and the old timetables were restored within just weeks!
LIRR Atlantic Ticket and CityTicket
Bus Drivers on Substitute List Added to Fill Missing Runs
Q110 Bus Service to 179th Street Saved from Budget Cuts
Audit of Hollis LIRR Station by City Comptroller
The Hollis station was in a state of grave disrepair. Its short, wobbly wooden platforms were a tripping hazard, prompting station announcers at Jamaica to warn passengers to "watch your step at Hollis." Then-Comptroller Scott Stringer listened to consistent pleas by passengers and conducted an audit of the station. The MTA listened a few years later and incorporated a renovation of the station into its capital plan. Now, the station is receiving substantial upgrades, including new platforms, improved lighting, and ADA-accessible entrances and exits!
NICE n88 Bus Service Expanded Dramatically During Summer Season
Raised Issue of Bed Bugs on Subways to Spark Action by MTA
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  • Who We Are
    • Meet Our Team
  • Our Work
  • Join Our Team
  • Support Us
  • Events
  • Riders' Review News
  • Subway Safety Second
  • Petitions
  • Contact
  • Volunteer Resources
    • Training Center
    • StopScan
  • Report a Broken MetroCard or OMNY Vending Machine